June 27, 2012

1:30 pm2:15 pm

Claims Appraisal Trends: CSI Results Through Accuracy, Efficiency

Using key industry trends, IANet President John Donley presents how an accurate and efficient appraisal impacts the claims process and helps drive CSI results. Claims appraisal trends View more presentations from Summit Professional Networks Click Here to Download PDF

3:10 pm3:55 pm

Recorded Statements: What We’ve Learned from 25+ Million Minutes of Digital Statement Recording that You Need to Know

When’s the last time you listened to a recorded statement? Are your adjusters taking consistent and accurate statements? Are the statements you have of use to anyone else in the organization? Come learn the secrets of how N2uitive is simplifying … Continue reading

4:00 pm4:45 pm

Scorecard: Driving Results through High Performing Networks

Today, more than ever, insurance companies rely on a network of vendors and suppliers to perform essential services in the claims process. Carriers have long sought the ability to pick the right supplier for the job based on performance rather … Continue reading

June 28, 2012

10:45 am11:30 am

Keynote Panel: A Holistic View of CRM: Improving Customer Loyalty & Communication

Do you know how to approach, engage, and retain customers? In this informative, customer-centric panel discussion, seasoned industry experts will explore best practices and providing superior service consistently. The panelists will delve into customer-centric topics such as support, communication, ease … Continue reading

11:30 am12:30 pm

Perfecting Claims Processing Through Effective Partnerships

During his keynote presentation at the 2012 ACE Conference, Main Street America Group claims technology and business solutions director Tim Cotton will provide an overview of Main Street America’s vendor management process. This includes program management, procurement, best practices, product … Continue reading

2:00 pm3:00 pm

Bringing Out the Insatiable Curiosity in Claims Organizations

Effectively managing a claims organization can be a daunting challenge. Finding the right people to effectively execute basic blocking and tackling within the organization is even more difficult! From developing developing staff and following procedures to pleasing customers and avoiding … Continue reading

2:00 pm3:00 pm

Leveraging Emerging Technology & Business Tools to Drive Business

Emerging technology as a business driver is nothing new, however, the last year has seen the emergence of more customer- and consumer-centric technologies that help facilitate better management, interaction and processing of critical business goals. While exploring these new technologies, … Continue reading

3:30 pm4:30 pm

Forensic Meteorology: How Weather Experts, Advanced Data and Computer Models Are Now Being Used For Claims Investigations and Litigation Support as well as for CAT Risk Management

Forensic Meteorologists have many different sources of weather data to use to help determine if the weather was a contributing cause of an insurance claim or incident. This session will examine some of the more common cases where weather data … Continue reading

3:30 pm4:30 pm

Grow, Compete & Succeed: How Efficient Claims Drives Business

Keys to standing out in a crowded marketplace driving growth through efficient claims management & improved preparation. Additional insight will focus on simplifying the means by which customers & associates get & disseminate information, file a claim, and receive support … Continue reading

3:30 pm4:30 pm

Recruit, Retain & Manage the Millennial Workforce

As organizations invest in technology, process improvements and the latest business practices, they are also tackling the very real challenge posed by what some have dubbed “the graying” of the industry. As we see more claims professionals approaching retirement, the … Continue reading

4:30 pm5:30 pm

Claims Performance Improvement through Technology and Analytics

Claims organizations are looking for ways to harness data and technology to improve claims processing results and meet the changing expectations of the consumer. Join CCC Information Services’ Industry Analyst Susanna Gotsch for a discussion on the current trends and … Continue reading

June 29, 2012

11:45 am12:30 pm

Closing Keynote: State of the Market & Key Opportunities

This session will highlight Swiss Re’s latest data about the market. Thomas Holzheu will detail research findings as well as outline the implications of the data on the broader marketplace. This marks a great opportunity to unify the knowledge gained … Continue reading